Effective Date: November 27, 2025

VAA-KA-WI SERVICES LLC ("Vaakawi," "we," "us," or "our") knows that you care how your information is used, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how we collect, use, and protect information when you visit our website or use our commercial cleaning services.

By visiting our website or engaging our services, you are accepting the practices described in this Privacy Policy.

1. What is Personal Information?

"Personal Information" or "PII" refers to any information relating to an identified or identifiable natural person. This includes information that can be used to identify you, directly or indirectly, such as your name, address, email, phone number, or payment details.

2. Information We Collect

We collect information in three ways:

• Information You Provide: We receive and store any information you enter on our website or provide to us via phone, email, or in person. This includes:
  • Contact Details: Name, business address, phone number, and email address.
  • Service Details: Property specifics, alarm codes, gate keys, or access instructions required to perform cleaning services.
  • Payment Information: Credit card or billing information (processed via secure third-party payment processors).
• Automatic Information: When you visit our website, we automatically collect certain digital information, including your IP address, browser type, operating system, and the URL addresses of sites clicked to and from our site.
• Mobile Location Data: If you access our services via a mobile device, we may collect location data if your device settings allow it. You can adjust these settings on your mobile device at any time.

3. Job Applications and Employment

If you apply for a job or career opportunity with Vaakawi (whether via our website, email, in-person, or third-party job boards), we collect information necessary to process your application.

• Applicant Data: This includes your resume, cover letter, employment history, education, references, and contact details.
• Background Checks: Due to the nature of our commercial cleaning services (accessing secured properties), we may require background checks. With your authorization, we may collect sensitive information such as your Driver’s License number, Social Security Number, or date of birth to facilitate these checks through secure third-party providers.
• Use of Applicant Data: We use this information solely to evaluate your qualifications, verify your identity, communicate regarding your candidacy, and comply with employment laws. If you are hired, this information will become part of your employee personnel file.

4. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Fulfillment: To schedule and perform cleaning services, process payments, and manage customer accounts.
• Communication: To send appointment reminders, invoices, and respond to your inquiries or free-form comments.
• Improvement: To customize your experience, improve our website functionality, and analyze business performance.
• Security: To protect our rights, property, and safety, and to prevent fraud.

5. SMS and Text Messaging

By providing your phone number to Vaakawi, you consent to receive text messages regarding your service (e.g., scheduling confirmations, arrival alerts, billing questions).

• Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us.
• Cost: Standard messaging and data rates may apply regarding your carrier.

6. Sharing of Information

We do not sell your Personal Information to third parties. We share information only as described below:

• Service Providers: We employ other companies to perform functions on our behalf, such as processing credit card payments, hosting our website, or sending emails. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Business Transfers: As we continue to develop our business, we might sell or buy assets. In such transactions, customer information is generally one of the transferred business assets.
• Legal Compliance: We release account and other personal information when we believe release is appropriate to comply with the law (including subpoenas or court orders); enforce or apply our agreements; or protect the rights, property, or safety of Vaakawi, our users, or others.

7. Security of Your Information

• Encryption: We use standard security measures, including SSL (Secure Socket Layer) encryption, to protect the transmission of data on our website.
• Access Control: We limit access to your personal information (including physical access keys and codes) to employees who require it to perform their job duties.
• Disclaimer: While we take every reasonable precaution to ensure your data is secure, no system can guarantee absolute security.

8. Cookies

We use "cookies" (unique numeric codes transferred to your browser) to recognize you as a return visitor and personalize your experience.

• Control: Most browsers allow you to reject cookies. However, if you block cookies, you may not be able to use certain features of our website.

9. Third-Party Links

Our site may contain links to other websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked sites you visit.

10. Children’s Privacy

Our services are directed toward businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you are under 18, you may use this site only with the involvement of a parent or guardian.

11. Your Rights and Opt-Out

• Opt-Out: If you do not want to receive marketing emails from us, please email us at legal@vaakawi.com or use the "unsubscribe" link in the email.
• Access and Correction: You may contact us to request updates or corrections to your personal information to ensure our records are accurate.

12. Notice to California Residents

If you are a resident of California, you may have specific privacy rights under the California Consumer Privacy Act (CCPA) or "Shine the Light" laws.

• Do Not Track: We honor "Do Not Track" signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
• While we primarily operate in Arizona, we respect the privacy of all visitors. To request your personal data, please contact us at the email address below.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will post the updated policy on this page with a new "Effective Date."

14. Effective Date

This 27th day of November, 2025

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at: legal@vaakawi.com